Turned on my camera, lens zoomed out as it should then display screened went black, made a double bleep noise and E18 appeared in the bottom lefthand corner of dislay screen then disappeared. After that nothing works and the lens is stuck outwards and open. Every time I try to turn it on it goes through the same process. Can anyone help? Canon E18 error happens when the lens gets stuck while trying to extend. The camera will beep a few times and the LCD will display a little E18 in the lower-left corner. The lens gets stuck in the extended position, and refuses to move either to focus the lens or to retract when powered off.
Apparently, people who posted about this incident on forums say they had to send the camera for repair and that Canon has horrible customer support and response time.
There are some suggestions at the linked website below. I have the same camera and have never had an issue, it rattles aroundin my computer bag and it a bit abused. take out the batteries, then re-insert them, then try again, i'm sorry i dont know much about the canon sureshot. Have you also checked the dials are not inbetween modes as well? | 