Okay!
I bought this today and it only had the USB cord.
No software included.
I went to driverguide.com and downloaded the
software. Followed the instructions and whatever.
i restarted my computer and it still doesn't work.
I went to MY CAM and said fail driver.
I went to Scanners and cameras on my computer
and tried to add it to my computer. it didn't appear in the
folder meaning i went to add device. saw the list and clicked
on MARS MR97310 CIF Dual Mode Camera. press ok and didn't appear in my folder. I have Windows ME...that could be the problem. Go to the Philips support site and get the drivers. You MUST uninstall any other drivers you have installed for this before you install the correct driver or it will not install properly. If you cannot uninstall the other drivers then you will have to reinstall WinMe to get it off. WinME is not that forgiving about drivers for USB devices.
Since you did not mention the model here is the general link.
Your computer is basically not identifying the camera when it is connected. You need to install the software and driver before you connect the device in WinME. Do not connect the device before you install the software first. Failure to do so will require a reinstall of ME to recover. I have had luck in the past with removing all USB device drivers from the Windows directory and in the .inf files inf sub-directory, but that also removes all other devices and you will have to reinstall those. Do a search for *usb*.* and rename all of them that your computer finds by adding a .old to the names. This will disable them and then you can install the new drivers. Then you can do another search for *usb*.old and remove the .old from the names. This will recover any other devices that you use. If it complains that you cannot rename a file because another file exists then skip that file, do not rename it, do not delete the other file.
Good Luck, | 