Internet company sells a used product and claims it is new, charges restocking fee?

What can you do when an internet company sells you a used digital camera, which is listed as new, and is only willing to accept it with a restocking fee? What can a costumer do to avoid paying any fees?

The manufacturer's seal was missing, bags for accessories inside were missing, lcd screen protection was missing, no warranty card inside, photo counter at 8000!!!

Contact the FTC (Federal Trade Commission). The internet company is guilty not only of false advertising, but also fraud. Check to see the physical address of the company, then contact the attorney general of the state they are located in and file a complaint. I venture to say that you are probably not the first person they have pulled this scam on.

Say no, leave, buy somplace else? You know we do have free will.

Better Business Bureau

i would ***** them out to the better business burao and show them proof that it said it was new and they sent u a used. one they shouldnt charge u squat if they screwd up your order.

how do you know if its used?

Buy it from someone else instead!

Re-stocking fees will apply when asking for a refund - they'll deduct a few bucks from ya for the new packaging which is bullcrap since you paid for the old packaging in the first place.

There's not much you can do about an online company. Buy your expensive electronics from more reputable sources like bestbuy.com or circuitcity.com, or go in person to try the thing out and buy it from a cutie in the store - maybe she'll show you a little skin as you try out your new camera.

Tell them you will contact the attorney General (they handle stuff like that all of the time).

Your "company" will suddenly change their tune and refund you. If they don't, then you must contact the Attorney General.

better business burrew, talk to a lawyer, and my favorite, negative ad campaign. good luck

Take your complaint to a manager. Know exatly what you want to have happen and make sure you get your point across. I work in customer service for an online company, and we do have restocking fees for most of the products we sell. It's just part of shopping online. I can tell you that the company you baught this camera from probably isn't the one charging the restocking fee. It is most likely the vendor who they are getting the camras from. Believe it or not, this company is probably not trying to "screw you around". It was most likely an unfortunate mistake. Poeple return damaged or used merchandise all the time. Most of the time companies catch these products in the return process, but sometimes they sneak their way through. The camera you got is probably one of those returns, and they probably had no idea. Just make it clear to the manager that you got a used camera, and you should not have to pay extra for thier mistake. Plain and simple.

YOU may think we are cracked but here in NC there is channel 5 news.CALLED 5 on your side. WHEN PEOPLE do that here we expose them on TV most of the time they pay up. And RETURN the MONEYS oaued.CHECK it out over there in your area . DO YOU HAVE a trouble shooter there?

Read their policy practices carefully, as well as the original advert. Chances are, if they are savvy enough, they provided warning about the restock fee.

As for the Better Business Bureau suggestions, you're welcome to try . . . but lots of luck. It's easy to check - if you're a member of the BBB, you can avoid *ever* getting a negative rating (found this out when having problems with a moving company: When BBB members receive complaints, they are given a chance to respond first. If they don't respond, the complaint *is not filed*. At least, that was our experience).
But if you want to give them a try, they're at bbb.com.

Guess what,...
the Internet is getting older than the kids who are now getting suckered by it.
I mean, is this a no-brainer to anyone else?

A restocking fee is a common business practice, so it would be hard to break a contract with a restocking fee as one of its provisions. Not all companies follow this practice, so you will just have to try another company.

If you did buy the camera, then the restocking fee should have been in their fine print. Then if you return it you are stuck paying the restocking fee. That's why lawyers tell you to read everything in a contract, before you sign it.

I answered a question last month for a guy who bought a big screen TV and when he tried to return it the store said "all sales are final." He wondered if he could fight it, however the sales receipt said "All sales are final." The sales receipt is a contract, fully legal and binding so he was stuck with it. I am afraid that you are in the same boat. Check their fine print and see if the restocking fee was covered, if not then you got a chance to fight it, and an argument that you can use on them.